Question and answer

Question and answer

An overview of authorized Multicycle dealers can be found on our dealer page.

Where can I view all models? You can go to one of our Experience Centers for this.

The warranty period starts with the purchase and is only valid for the first owner. The warranty is non-transferable and does not apply to used bicycles. The warranty is not extended when the frame or parts are replaced.

You can contact your Multicycle dealer to order original and suitable Multicycle parts.

Your dealer is your point of contact for warranty. He can best judge this. In case of doubt or discussion, the relevant part can be sent by your dealer to Multicycle’s Service and Warranty Department for assessment. In case of warranty or leniency, Multicycle will reimburse this to your dealer. No reimbursements are made outside the Multicycle dealer network.

Unfortunately, there is no clear answer to this. This depends on many different factors. Consider, for example, the total weight of bicycle and rider, the surface, the type of tires, the tire pressure and the outside temperature.

No, we even advise against this. It is best to unplug the bike from the charger after fully charging and unplug the charger from the wall socket.

If you are not using your e-bike for a longer period of time, it is wise to have the battery charged at least 60%. We do not recommend putting your battery on the charger for a longer period of time. Charge the battery at least once every 2 months, and then make sure that it is at least 60% charged.

The warranty period on Multicycle bicycles is 2 years. For more information, please consult the warranty conditions or your dealer.

  • Fully charge your battery before departure.
  • Ensure the correct tire pressure (this is stated on the side of the tire).
  • Make the most of your gears. Drive off in a light gear and shift up as soon as you get going. Use the gears as you would with a bicycle without assistance.
  • Store and charge the battery at room temperature in winter. Charging will be faster and the higher temperature provides a better range.
  • Set the support as low as possible.

You can download the user manual for the e-bikes with a Brose motor via this link.

For e-bikes with a Shimano motor, download the manual via this link.

Multicycle only delivers the bicycles according to the described and shown specification. If you wish to make adjustments to your Multicycle, your dealer may be able to arrange these for you. Ask your Multicycle dealer about the possibilities.

A well-fitting bicycle is very important for the optimal sitting position. Your Multicycle dealer will be happy to provide you with good advice.

Your Multicycle dealer can best advise you on this. This depends on many factors such as the type of gear system, the use of the bicycle, weather conditions and the surface

In case of service / warranty you should always contact your own Multicycle dealer. Your dealer is your point of contact and will offer you a suitable solution as soon as possible.

Yes, if you remove the key from the system, not only is the system switched off, but also the battery is protected against theft.

You can download the warranty conditions via this link.